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Mocca Plush

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Welcome to the official online platform of WoodCo Interiors Ltd. By continuing to browse, interact with, or make purchases through our website ("we," "us," or "our"), you acknowledge and agree to adhere to the terms and conditions outlined below. These terms are legally binding and govern your access to and use of our services. We urge you to read them thoroughly before proceeding. 1. General Website Use and Agreement to Terms By accessing our website https://WoodCointeriors.co.uk, you confirm that you are at least 18 years of age, or using the site under the supervision and with the consent of a parent or legal guardian. Your use of the website constitutes your agreement to abide by these terms, which form a contract between you and WoodCo Interiors Ltd (hereinafter referred to as "the Company"). We reserve the right to make updates, changes, or modifications to these terms and conditions at any given time without prior notice. Continued usage of the website after such changes implies your full acceptance of the updated terms. It is your responsibility to periodically review the terms for any modifications. 2. Orders, Product Availability, and Order Confirmation Placing an order through our website triggers an automated confirmation email acknowledging receipt of your request. Please note that this acknowledgement does not constitute final acceptance or confirmation of the order. The agreement between us is only formed once the items have been processed, verified, and officially dispatched to you. Although we make every reasonable effort to ensure our product listings are current and accurate, occasional discrepancies regarding price, product descriptions, and availability may occur. In such cases, we will contact you promptly to provide an explanation and offer the choice of continuing with the order or cancelling the affected item(s). If you choose to cancel, we will initiate a full refund for the relevant items as soon as possible. 3. Ownership of Content and Intellectual Property Rights All content featured on our website, including but not limited to graphics, logos, product imagery, written descriptions, and layout, is either the exclusive property of WoodCo Interiors Ltd or used with appropriate licenses. These materials are safeguarded by copyright, trademark, and other relevant intellectual property laws. You are granted limited, non-transferable, non-exclusive rights to access and use our content for personal, non-commercial purposes only. Any attempt to replicate, redistribute, publish, or exploit our content for commercial purposes without prior written consent is strictly prohibited and may result in legal action. 4. Deposits, Partial Payments, and Customised Orders If you choose to proceed with a partial payment or deposit rather than paying in full, please understand that this amount is considered non-refundable unless we cancel the order due to reasons beyond our control. This policy applies especially to items that are manufactured specifically to your order specifications, including bespoke furniture pieces. Once production has begun on a made-to-order or customised item, it cannot be cancelled or altered, and the associated deposit or payment cannot be refunded. We advise customers to double-check their order details, including size, colour, finish, and configuration, before confirming payment. 5. Promotions, Voucher Codes, and Discounts Only one promotional code may be applied per transaction unless explicitly stated otherwise. Attempting to stack, manipulate, or misuse discount codes may result in the cancellation of your order. We retain the right to alter or withdraw promotional offers at any time, without prior notice. Promotions are limited-time offers and may be restricted to certain product categories or minimum order thresholds. If your order is returned or cancelled and it no longer meets the eligibility criteria for a promotion, we reserve the right to deduct the promotional value from your refund. 6. Shipping, Delivery, and Handling Information All delivery charges are non-refundable under any condition, including cases of returns or order cancellations. While we strive to fulfil all orders within the estimated delivery timeframes, external factors such as weather, traffic disruptions, or supply chain issues may cause delays. We will inform you as early as possible of any significant disruptions. Our standard delivery includes curbside drop-off at your front door, unless you have opted for and paid for our upgraded assembly or white-glove service. In circumstances where access is restricted or inadequate (e.g., narrow hallways, stairwells, or doorways), you are responsible for ensuring access before delivery. Failed delivery attempts due to access issues or absence at the delivery location will be charged a redelivery fee. 7. Assembly and In-Room Services If you have chosen our professional fitting or assembly service, our trained personnel will deliver your item(s) to a specified room within your property and carry out full or partial assembly, depending on the product and agreement. Please be advised that this service does not include dismantling your old furniture, removing packaging waste (unless pre-arranged), or rearranging existing household items. You must ensure the space is accessible and cleared for our delivery team. It is also your responsibility to take accurate measurements to confirm that the ordered item will fit in the intended room. 8. Product Warranty, Coverage Period, and Exclusions We offer a 90-day warranty on structural elements of our furniture, such as frames, as well as up to two years of part replacement support in the case of manufacturer-related defects. This coverage applies only to items used as intended under normal conditions. Our warranty does not extend to wear and tear from regular use, accidental damage, modifications, neglect, or damage due to incorrect assembly by the buyer or a third party. Any alteration to the product will void the warranty automatically. 9. Returns, Cancellations, and Refund Procedures Customers may request a return for standard (non-customised) items within 14 calendar days from the date of delivery. All return requests must be submitted in writing via email, and the returned items must be unused, in their original condition, and repackaged properly for safe transport. Used, assembled, or bespoke products are not eligible for return or exchange. If your return is accepted, a handling and restocking fee will apply. Initial delivery costs will not be reimbursed under any circumstances. Should your item arrive faulty or damaged, we require photographic evidence and notification within 24 hours of receipt. Claims made outside this window may not be honoured. In instances of customer error—such as selecting the wrong product size, colour, or style—return fees will apply. To avoid issues, we recommend requesting complimentary fabric or finish swatches prior to placing a custom order. 10. Missing Parts or Damaged Deliveries Upon receipt of your order, please inspect the items carefully. Any missing components, defects, or transit-related damages must be reported to us via email within 24 hours, accompanied by photographic documentation. Failure to report in a timely manner may render your claim invalid and disqualify it from compensation or replacement. 11. Liability Limitations and Exclusions WoodCo Interiors Ltd shall not be held accountable for incidental, indirect, or consequential damages, including, but not limited to, lost wages, inconvenience, property damage, or lost opportunities due to delay, malfunction, or misdelivery of any goods purchased through our website. Our liability is strictly limited to the monetary value of the product or service purchased. Furthermore, we assume no responsibility for any physical damage incurred to customer property during delivery if due access arrangements were not adequately made or communicated in advance. 12. Circumstances Beyond Our Control (Force Majeure) We shall not be liable for any delay or failure to perform our obligations if such delay or failure results from causes beyond our reasonable control. This includes, but is not limited to, acts of God, extreme weather, fire, flood, labour strikes, supply chain disruptions, government mandates, public health emergencies, or unforeseen logistical setbacks. 13. Customer Support and Communication For any questions, concerns, or assistance with your order, our customer service team is here to help. You can reach us through the following methods: WoodCo Interiors Ltd · Phone: +44 7858 389987 · Email: info@woodcointeriors.co.uk · Website: https://WoodCointeriors.co.uk We aim to respond to all enquiries within 24–48 hours during regular business days. These terms and conditions are governed in accordance with the laws of England and Wales. Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the English courts. Thank you for choosing WoodCo Interiors. We value your business and are committed to providing stylish, high-quality furnishings with transparency and care.

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